What You Need to Know

Between personal and work obligations, life can be a juggling act, but you don’t need to juggle everything on your own. The Employee Assistance Program can help! It provides counseling, guidance, and referrals to help you navigate life’s big decisions and stressful situations.

Understanding the Employee Assistance Program

The Employee Assistance Program (EAP), offered by LifeMatters, can help you and your family with a range of personal and work issues, including emotional support, stress management, alcohol/substance misuse, legal and financial counseling, senior and child care services referrals, and more.

Using your EAP benefit

EAP representatives are available 24/7 to assist you. You can access the EAP online (Code: BERT1) or by calling LifeMatters. Representatives are available 24 hours a day, any day of the year.

EAP services are FREE and completely confidential.

The LifeMatters mobile app provides easy access to EAP services while you’re on the go. You can send a secure email, call or text a representative, schedule a consultation, and more!

Download the app

Covered services

The EAP can provide counseling services by phone or text, online, or face to face. Face-to-face counseling is limited to six sessions per issue per person. Common counseling topics include:

  • Stress, depression, and personal problems
  • Balancing work and personal needs
  • Family and relationship concerns
  • Alcohol or drug dependency
  • Workplace conflicts and job concerns
  • General health and wellness

However, the EAP is more than just a counseling provider. Here are some of the other services available:

Legal services

  • Consumer law
  • Traffic citations and fender benders
  • Family law
  • Estate planning

Financial services

  • Budgeting and cash flow
  • Credit issues
  • Education funding
  • Income taxes
  • Mortgages
  • Retirement planning

Child care and parenting

  • International and domestic adoption
  • Prenatal care
  • Day care, after-school programs, and summer camps
  • Special needs services
  • Preparing students for college

Elder care

  • Caregiver stress and burnout
  • Assisted living
  • In-home care
  • Transportation services
  • Adult day care

Home and life

  • Repairs and home improvement
  • Personal security
  • Pet care, including finding veterinarians, pet-sitting, and obedience training
  • Moving and relocation services
  • Cleaning services
  • Car and hotel reservations
  • Sightseeing tours
  • Destination guides
  • Dining
  • Gift recommendations

If an EAP representative refers you to an outside resource, you’ll be advised in advance of how much it will cost, if anything.